Privacy Policy
We value your trust and are committed to protecting your personal information.
Last Updated: December 31, 2024
1. Introduction
Welcome to Fresh Fold Express. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our laundry services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect information that you provide directly to us when you register for an account, schedule a pickup, or contact customer support. This may include:
- Personal identification (Name, email address, phone number)
- Delivery address and access instructions
- Payment information (processed securely by our payment providers)
- Laundry preferences and special instructions
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use it to:
- Process and deliver your laundry orders
- Communicate with you about your order status
- Send you updates, security alerts, and support messages
- Process payments and prevent fraud
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
5. Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose.
- Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
6. Fresh Fold Express Privacy and Policy for Messaging
At Fresh Fold Express, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form on our website.
- Data Usage: We use your data solely for scheduling, confirming, reminding appointments and providing customer assistance/support. On some occasions, promotional or marketing messages.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.
- Contact Fresh Fold Express at 8553237374 or freshfoldexpress@gmail.com for HELP or to STOP or CANCEL receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to freshfoldexpress@gmail.com or 8553237374. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.
- Non-Sharing Clauses: • Fresh Fold Express does not share your data with third parties for marketing purposes. • Fresh Fold Express does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.
7. Contact Us
If you have questions or comments about this policy, you may contact us via our Contact Page, by email at Freshfoldexpress@gmail.com, or by phone at +18553237374.